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Return & Refund Policy

Only purchases made directly from our online store www.coolado.com qualify for our policy.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.
If you receive a refund, the cost of initial shipping will be deducted from your refund.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@coolado.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, mail us back your item.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Please send us an email at support@coolado.com for instructions on how to mail your product to us.
Consumer shall assume all risk of loss or damage to the item while in transit to our facilities.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Beware of Counterfeit

Beware of counterfeit products trading off of the valuable goodwill of the COOLADO® brand.  Like many companies that have expended years and enormous resources in carefully developing brand recognition, Coolado products are being unlawfully imitated and sold at inferior quality through unauthorized channels, and usually at drastically reduced prices. These inferior knockoffs, while not always easy to detect, are not produced by or for Coolado or under its control.  Accordingly, these products do not meet Coolado’s quality standards and are not covered by Coolado warranty.

Owner of multiple engineering patents, design patents and trademarks worldwide, we intend to vigorously investigate those who manufacture or sell counterfeit Coolado products and take action against counterfeiters as appropriate to protect the value that the COOLADO® brand has come to represent.

We appreciate your help in maintaining the integrity of the COOLADO® brand.

 

REMINDER: IF YOU HAVE ANY QUESTIONS CONCERNING THIS ISSUE, PLEASE CONTACT OUR CUSTOMER SERVICE AT INFO@COOLADO.COM

 

 

 

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